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ORDER TRACKING
HOW TO TRACK YOUR ORDER
Once your order ships, you'll receive a confirmation email with a tracking number and link.
ORDER STATUS GUIDE
PROCESSING
We're preparing your order
for shipment.
SHIPPED
Your order is on its way and
tracking is now active.
OUT FOR DELIVERY
Your package is arriving
soon.
DELIVERED
Your order has arrived at
the destination address.
TRACKING NOT
UPDATING?
Tracking information can take 24–48 hours to activate after your order ships.

If it's been longer than that, contact us at orders@burnith.com with your order number.
DELAYED OR
MISSING PACKAGES
Occasionally, carrier delays happen. If your package shows "delivered" but you haven't received it, please check with neighbors or your building's front desk first.

If needed, contact us within 7 days so we can investigate with the carrier.
INTERNATIONAL
ORDERS
International shipments may pass through customs, which can add to delivery time.

Any customs fees or import duties are the responsibility of the customer.
NEED HELP?
Email us at orders@burnith.com with your order number and we'll look into it right away.
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EASY RETURNS 30 days
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GET IN TOUCH

To help us assist you as quickly as possible,
please contact the team that best matches your inquiry.

CUSTOMER CARE
ORDERS
Questions about your order, shipping, tracking or delivery? Please contact our Orders team.
orders@burnith.com