Order Tracking

How to Track Your Order

Once your order ships, you'll receive a confirmation email with a tracking number and link. Click the link to see real-time updates on your package's location and estimated delivery date. You can also track your order anytime by logging into your Burnith account and viewing your Order History.

Order Status Guide

Processing — we're preparing your order for shipment, typically within 1–2 business days.

Shipped — your order is on its way and tracking is now active.

Out for Delivery — your package is arriving soon.

Delivered — your order has arrived at the destination address.

Haven't Received a Tracking Update?

Tracking information can take 24–48 hours to activate after your order ships. If it's been longer than that, contact us at orders@burnith.com with your order number.

Delayed or Missing Packages

Occasionally, carrier delays happen. If your package shows "delivered" but you haven't received it, please check with neighbors or your building's front desk first, then contact us within 7 days so we can investigate with the carrier.

International Orders

International shipments may pass through customs, which can add to delivery time. Any customs fees or import duties are the responsibility of the customer.

Need Help?

Email us at orders@burnith.com with your order number and we'll look into it right away.